AIGateFlow · Resident Guide

Getting started with AIGateFlow.

AIGateFlow lets you open your community gate from your phone and send gate passes to your guests. Setup takes about five minutes.

Before you start, have these ready
  • Your smartphone (iPhone or Android) with a working mobile number.
  • The 6-character join code from your HOA admin, or the invite text message they sent you.
Part 1

Set up your account

You do this once. After your HOA admin approves you, the app opens straight to your gate controls every time.

Step 1

Install the app and choose how to sign in

Search for AIGateFlow in the App Store or on Google Play, install it, and open it.

  • iPhone: tap Sign in with Apple to use your Apple ID, or Use Phone Number.
  • Android: tap Use Phone Number.

If you signed in with Apple, skip to Step 4.

The sign-in screen on iPhone. Android shows only Use Phone Number.
The sign-in screen on iPhone. Android shows only Use Phone Number.
Step 2

Verify your phone number

  1. Type your 10-digit mobile number, for example 8135550000.
  2. Tap Send Verification Code.
  3. You will get a text with a 6-digit code. Type it in and tap Verify Code.

No text after a minute? Tap Resend code. Codes expire, so use the newest one.

Verify your phone number
Step 3

Enter your name

Type your full name and tap Continue. Use the name your HOA knows you by. Your admin sees it when deciding whether to approve you.

Enter your name
Step 4

Enter your community's join code

Type the 6-character code from your HOA admin and tap Join Community. Capital or lowercase letters both work.

If you see “Invalid join code,” check the code with your HOA admin. Codes never contain the letters I or O or the numbers 0 or 1, so a character that looks like one of those is something else.

Enter your community's join code
Step 5

Wait for approval

Your request goes to your HOA admin. Until they approve it you will see Pending Approval.

You do not need to do anything else. When you are approved, the app switches to your gate controls by itself. If you allowed notifications, you also get an “Access Approved!” alert.

Wait for approval
Access Denied screen in the AIGateFlow app

Got an invite text instead of a join code?

Your admin can text you a personal invite link. Tap the link and sign in. You are approved right away, with no join code and no waiting. The link works once and expires after 7 days. If it has expired, ask your admin for a new one.

Part 2

Use the app

Everything is on one home screen. Your community's name is at the top.

Open the gate

Three ways to get in

  • Tap OPEN GATE. A green “Gate open command sent!” message confirms it, and the gate opens a moment later. Your phone needs an internet connection.
  • Scan My Gate Pass. Hold the QR code on your home screen up to the scanner at the gate.
  • Use your Wallet. Tap Add to Apple Wallet (or Google Wallet) once. After that you can pull up your pass from your phone's Wallet and scan it at the gate without opening the app.
Your gate pass is your key. Do not share a screenshot of it. For visitors, send a guest pass instead.
Auto-open near gate (beta). Some communities also have this switch on the home screen. Turn it on and keep the app open on screen as you drive up. The gate opens when you are within about 20 feet. It triggers at most once a minute. If you do not see the switch, your community does not have it turned on.
Your home screen. Android shows Add to Google Wallet.
Your home screen. Android shows Add to Google Wallet.
Guests

Send a guest pass

Use a guest pass for visitors, deliveries, and contractors. Your guest does not need the app.

  1. On the home screen, tap Issue Guest Pass.
  2. Enter your guest's name and mobile number. Both are required.
  3. Choose Number of Gate Opens: 1, 3, or 5.
  4. Choose Pass Expires In: 24 hrs, 3 days, or 1 week.
  5. Tap Create Pass & Send SMS.

Your guest gets a text message with a QR code. At the gate, they hold that code up to the scanner. The pass stops working when its gate opens are used up or it expires, whichever comes first.

The confirmation screen shows the pass details and the same QR code. If the text does not reach your guest, tap Copy Link and send them the link yourself.

Confirmation after the pass is sent.
Confirmation after the pass is sent.
Guest Pass Created confirmation screen
The link opens the gate. Each time the link is opened, the gate opens and one gate open is used up. Tell your guest to tap it only when they are at the gate, and do not tap Open Link yourself unless you mean to open the gate.
Choosing the numbers: a guest who comes and goes needs one gate open per entry. For a weekend visitor, 5 opens and 3 days is a safe choice.
Account

Sign out or delete your account

On the home screen, tap the three dots in the top-right corner.

  • Sign out signs you out on this phone. Sign back in the same way you did before and your access is still there.
  • Delete account permanently removes your account and your gate access. The app asks you to confirm first. To come back later you would need to set up and be approved again.

Moving out? Tell your HOA admin so they can remove your access.

Part 3

If something is not working

What you seeWhat to do
The verification code never arrivesCheck the number you typed, then tap Resend code. If you see “Too many attempts,” wait a few minutes before trying again.
“Incorrect code” or “Code expired”Tap Resend code and enter the newest code.
“Invalid join code”Re-type the code carefully. If it still fails, ask your HOA admin for the current code. Admins can change it.
Stuck on Pending ApprovalYour HOA admin has not approved you yet. Contact them directly.
You tapped OPEN GATE and the gate did not moveCheck that your phone has signal or Wi-Fi and try once more. If it still does not open, scan your My Gate Pass code at the gate and let your HOA admin know.
“Wallet pass not available yet”Close and reopen the app, then try again. If it keeps happening, contact your HOA admin.
Your guest's pass will not scanHave them turn their screen brightness up and hold the code steady a few inches from the scanner.

Questions about AIGateFlow?

We install and support AIGateFlow throughout Hillsborough, Pasco, and Hernando counties.

Request Service Call (813) 714-1430